FAQ

How do I claim my free mini milk bottle candle when I've spent over $150 on my order?

Simply leave a note in the notes section on you cart page letting us know which fragrance you would like your free mini milk bottle in and we will add it into your order. If you forget to leave your fragrance choice you will get a surprise and I will pick one at random for you.

 

What's the deal with Soy Wax?

Soy wax comes from soybeans which is a naturally grown product. It is vegan, non toxic & does not contain any additives. Soy candles burn clean, which means, they will not emit any harmful chemicals into the air you’re breathing. They burn longer than other types because soy burns at a lower temperature. Lastly soy wax is hydrogenated soy bean oil, which is 100% renewable &  naturally biodegradable.

 

Do you wholesale your merchandise to retailers?

We sure do! For more information on wholesale orders or becoming a Milkies stockist please contact me on milkies@hotmail.com

 

How do I use a promotional code?

You may enter your code during checkout at the time when you enter the shipping address. Only one promotional code may be used at a time. Promocodes must be applied to your order at time of checkout to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted.

 

What is AfterPay?

AfterPay is like layby for online purchases - you pay for your purchase over four equal instalments, due every two weeks. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments. But unlike a layby your product will be sent right away!

 

Shipping

Shipping costs vary depending on the weight of your order and will be added on at checkout. We offer a pickup service for our Perth customers from Baldivis 6171, if you would like to pick up your order select Free local pick up at checkout, we will then contact you via email to arrange a time for you to collect your order.

At this time we do not ship internationally.

Delivery

We do not deliver to PO Boxes, Locked Bags or Parcel Lockers.

All our candles are hand poured to order so please allow up to 2 weeks for your candle to be made before being posted, as a small home business this allows time to hand pour, set, carefully package and courier your order. Delivery times within Australia is up to 10 working days depending on the destination. If there are any unexpected delays I will advise you and keep you updated on the status of your order.

Express Post is not available at this time.

 

Damages & Returns

We do not offer a refund or return on ‘change of mind’ purchases. All of our parcels are packaged with care to insure you receive your items safely however we do not accept responsibility for damaged, lost or stolen packages.